Islamabad, December 02, 2025 – The Securities and Exchange Commission of Pakistan (SECP) has released the findings of a comprehensive “Stakeholder Perception & Feedback Survey” conducted by Gallup Pakistan. The survey, the first of its kind undertaken by the regulatory body, reveals a high level of confidence in SECP’s fairness and market stewardship while highlighting key areas for operational improvement.
The survey, which covered Corporate Registries, Capital Markets, Insurance, and NBFCs, indicated consistent trust in the SECP’s intent. Stakeholders awarded scores ranging from 3.1 to 3.6 on a 5-point scale regarding the regulator’s integrity. Gallup Pakistan noted that such positive perception is significant, given that public sector scores in Pakistan typically fall within a conservative band.
However, the findings also identified gaps in user experience. Stakeholders, particularly within the Corporate Registry, pointed to challenges regarding the turnaround time (TAT) of queries, the clarity of regulations, and the responsiveness of support channels.
“We acknowledge the findings and recommendations provided by Gallup Pakistan,” stated Mr. Akif Saeed, the Chairperson, SECP. “While we are heartened by the trust the market places in our integrity, we are equally committed to respecting our stakeholders’ time. As a result, SECP is devising a strategy to develop plain-language text and video content for the general public and acts to rigorously review the turnaround time of our complaint handling and call centers.”
SECP intends to periodically repeat the survey to measure progress against the identified opportunity areas and keep working to further strengthen the trust displayed by the stakeholders. ends
